A: 业务员 Blair
B：业务经理 Sandra
C：客户 Lucia
D：客户陪同（经理）Sophia
客户Lucia打电话给业务员Blair
A：Hello
C：Good morning Blair, I am Lucia from Iran. How are you
A: Hi Lucia, thanks, I am fine, how about you
C: I am fine, thanks. Blair, I have been in Zhengzhou now, and we have been here for few days. Is your factory also located in Zhengzhou
A: Ah, yes. If you are staying here for a few days, we’d be delighted to see you at our factory.
C: It’s very kind of you to say so. My associate and I will be interested in visiting your factory.
A: Let us know when you are free. We’ll arrange the tour for you.
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C: Thank you. I’ll give you a call this afternoon to set the time. There’s nothing like seeing things with one’s own eyes.
A: That’s for sure. You’ll know our products better after the visit.
C: I will be free tomorrow afternoon. Suppose we make it, say three o’clock to- morrow afternoon. Could you manage that
A: Yes. I’ll pick you up at your hotel.
在酒店接上客户，带客户去工厂
A: Hi Ms. Lucia. Nice to meet you.
C: Hello Blair, nice to meet you, too. This is my partner Sophia.
D: Hello Blair, how do you do! (shaking hands)
A: How do you do, Ms. Sophia! This is my manager Ms. Sandra.
Sandra也与客户握手问候，同时Blair发名片给客户。在车上
A: How is your trip
C: It’s very good. I travel a lot every year on business, but this is my first visit to your country. I must say I have been much impressed by your friendly people.
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A: Thank you for saying so. There are many famous places in China, you should have a visit if time allowed.
D: Yeah, we will take around for few days before our leaving. We plan to go to Beijing to see the Tiananmen Square, and climbing the Great Wall.
A: Yeah, that would be great!
C: How far it is to your factory
A: Not too far, it’s only ten minutes. (这里可以随意发挥)
到工厂
A: I’ll show you around and explain the operation as we go along.
C: That’ll be most helpful.
A: That is our office block. We have all the administrative departments there. Down there is the research and development section.
D: How much do you spend on development every year
B: About 3-4% of the gross sales.
D: What’s that building opposite us
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B: That’s the warehouse. We keep a stock of the faster moving items so that urgent orders can be met quickly from stock.
D: If I placed an order now, how long would it be before I got delivery
B: It would largely depend on the size of the order and the items you want.
C: How large is the plant
A: It covers an area of 75,000 square meters.
C: It’s much larger than I expected. When was the plant set up
A: In the early 70s. We’ll soon be celebrating the 30th anniversary.
C: Congratulations!
A: Thank you.
D: How many employees do you have in this plant
B: 500. We’re running on three shifts.
D: Does the plant work with everything from the raw material to the finished product
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B: Our associates specializing in these fields make some accessories. Well, here we’re at the production shop. Shall we start with the assembly line
D: That’s fine.
A: Put on the helmet, please.
C: Do we need to put on the jackets too
B: You’d better, to protect your clothes. Now please watch your step.
D: Thank you. Is the production line fully automated
B: Well, not fully automated.
D: I see. How do you control the quality
B: All products have to go through five checks in the whole manufacturing process.
D: What’s the monthly output
B: One thousand units per month now. But we’ll be making 1,200 units beginning with October.
C: What’s your usual percentage of rejects
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B: About 2% in normal operations.
C: That’s wonderful. Is that where the finished products come off
A: Yes. Shall we take a break now
C: It was very kind of you to give me a tour of the place. It gave me a good idea of your product range.
A: It’s a pleasure to show our factory to our customers. What’s your general impression, may I ask
D: Very impressive, indeed, especially the operation of your CNC machine tool.
C: Could you give me some brochures for that machine And the price if possible.
A: Right. Here is our sales catalog and literature.
D: Thank you. I think we may be able to work together in the future.
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